Footnotes

• Twitter @tony_berendt

• Contributors NK provided all the content as this is her interview responses. ARB was the interviewer and wrote up the interview.

• Funding The authors have not declared a specific grant for this research from any funding agency in the public, commercial or not-for-profit sectors.

• Competing interests ARB reports being an organisational consultant and coach offering services to NHS organisations and staff. ARB is also the Commissioning Editor of BMJ Leader.

• Provenance and peer review Not commissioned; internally peer reviewed.