• mental health
• care design
• productivity

In an era defined by ceaseless innovation and societal change, the norms that once defined the world’s work experience are under significant scrutiny. Employees are challenging the traditional 9-to-5 work structure, advocating for a more fluid approach to their professional lives. Bolstered by technological advancements and prompted by recent global events, an increasing number of workers are demanding flexibility1 in when they work, where they work from and how they work. Employee demands for flexibility are more prevalent for those in jobs that can fully or partially be done remotely. There is a large diversity in employers’ views regarding whether or not to implement or keep flexible working practices.

There is a marked shift in employee preferences towards more flexible working arrangements, individualised career development, improved work–life integration and increased job satisfaction, which is influencing changes in workforce and management practices. These changes are challenging established norms and opening up opportunities for enhanced societal well-being and prosperity. The focus on employee health and well-being reflects the importance of adaptability and progress in the contemporary workplace. Flexible policies and technological advancements that support a balance between personal and professional life not only benefit individual workers but also contribute to a more robust society. A society that values well-being and work–life balance can reap comprehensive benefits, including economic, social and health improvements. The evolving attitude towards work indicates a future where success is defined by more than just economic survival but also by overall societal well-being. In this context, leaders have a crucial role in guiding the transition towards a more thriving society.

The implications for leadership in this changing landscape are profound. Leaders are now tasked with cultivating an environment of trust, empowerment and flexibility. They must not only adapt to the changing demands of the workforce but also innovate …