This paper examines how professionals working in bureaucratic organizations, despite
having formal authority, struggle to enact authority over the clients they advise, transforming …

Designed to close the ubiquitous gap between law on the books and law in action,
management systems locate the standard setting and implementation of regulation within …

Organizations depend on experts to oversee and execute complex tasks. When faced with
pressures to reduce their dependence on experts, managers encounter a control paradox …

We examine how organizations select some routines to be changed, but not others, during
organizational search. Selection is a critical step that links an exogenous trigger for change …

Professions continue to be the primary means through which societies institutionalize
expertise. Recent analyses and narratives predict that artificial intelligence (AI) will make …

The range of organizational responses to regulatory requirements is often explained by
describing the organization as a monolithic actor interacting with external agents. We look …

In this paper we describe three examples of what we call “the sociological citizen”,
environmental health and safety workers, law enforcement officers, and firm managers who …

In this article we examine the marketing representations of the Toyota Prius, the first
'green'mass-produced automobile. Drawing on an interpretive analysis of Prius print …

New technologies including digital health and robotics are driving the evolution of
healthcare. At the same time, healthcare systems are transitioning from a multiprofessional …

We trace the pragmatic turn in regulatory governance from the level of the state and civil
society to the coalface of the regulated organization. Since the 1980s, an array of new …