Types of programme outcomes | Number of participants (%), n=45 | Examples of quotes from participants’ open-ended responses |
Personal competencies | ||
Personal competencies Self-awareness and management | 18 (40%) | ‘I have better understanding on how my emotions affect my behaviour.’ |
Social competencies Communication, relationship Building, talent development, leadership, collaboration and teamwork | 30 (67%) | ‘Improved performance evaluation and development of teams and action on underperformers.’ |
Organisational outcomes | ||
Process improvement Creation and redesign | 23 (51%) | ‘Reorganised to create office of patient experience and office of quality safety and risk management with physician administrator dyads.’ |
Organisational change Growth, improvement and change | 17 (38%) | ‘Able to influence on the organisational change toward a new model of caring.’ ‘Improved and continued organisational growth in both facilities and doctors.’ |
Patient care Patient experience, safety and quality | 10 (22%) | ‘Reducing patient discharge time significantly. We worked on this project and it was a success story as it dropped from 120+minutes to 45 min or less.’ |
Strategic planning Development and implementation | 3 (7%) | ‘Strategic action planning around team engagement activities that resulted in healthy team engagement results.’ |