Table 5

Examples of the interrelated nature of the identified behaviour change categories

Source categoryQuotes supporting ‘Unleash talent’ imperative of leadership
Empowerment ‘I feel confident to leave them (team members and reports) to manage their own areas because I helped them to develop the skills and knowledge. I now know how to work effectively, so I feel confident’.
Trust ‘We really did well on a particular project and that’s because I let it go and let it be theirs. They felt they were investing in it. They felt it was important; and not because I told them it was important’.
Challenging perceptions ‘After listening to team members I realised there were hidden talents that I had not recognised and thought about using; its about talent spotting. The results have been phenomenal in what we have achieved’.
Quotes supporting Inspire Trust imperative of leadership
Empowerment ‘I don’t…actually need to be there now, as long as I am kept informed and in the loop’.
Challenging perceptions ‘Aspects of the course made me think about leadership and how to get the best out of people’.
Quotes supporting Clarify Purpose imperative of leadership
Empowerment ‘I am much more likely to listen and try to understand other people’s agenda and help them align it with the bigger picture’.
Mindful of others ‘I am certainly more mindful of others and the impact and importance of giving feedback’.
Challenging perceptions ‘If I have a service that is not effective I could invest my time mending the problem. Now I build my relationship with the team members and support them and help them to solve the problem themselves’.
Quotes supporting Align systems imperative of leadership
Acquiring new skills ‘The course gave me tools to manage the (a long term and difficult issue at work) situation’.
Mindful of others ‘I am much more receptive to other people’s needs’.
Challenging perceptions ‘Using the ‘WIGs’ has made me really conscious about where I am focusing my time’.
‘I have a framework provided by the course of how I promote, manage, support my teams and understand more about myself as a leader—I have developed greater insight’.