Themes | Senior leaders | Emerging leaders |
I. Clarity of purpose: improve care. | ||
I show such a passion for the patient. This is patient first, not just words. I can always connect all my actions to why this is good for the patient. (PS18)* | Trigger to take a leadership role arises from a perceived dissonance between the purpose of healthcare and the status quo. | Trigger to take a leadership role arises from their ambition to implement new ideas to improve care. |
II. Endurance. | ||
You need to be willing to stick to it [a good goal], and keep going back to it, even when it’s not easy, even when it’s tough – you just keep going. And, in the end, you’ll get there. (PS10) | Follow-up, keep people accountable, remind them about goals and purpose, take initiative even in tough situations, remain true to one’s own principles and ethics. | Stand tall, persist despite resistance, maintain drive and ambition. |
III. Positive outlook. | ||
People need energy and something I’ve learned is that everyone wants to be seen. That holds true for anyone at any level. And people feel more seen if […] you give them opportunities to actually present and discuss and you do that by being open, so I think enthusiasm and openness go hand in hand. (PE05)* | Look forward, see possibilities, demonstrate enthusiasm and energy. | Focus on opportunities instead of problems, receive positive reinforcement and feedback, demonstrate enthusiasm and energy. |
IV. Authenticity. | ||
I had to be sincere, honest, and really try to get the discussions down to facts and also try to, as often as I could, demonstrate how we had come to the decision. (PS14) | Humility, openness, listen, be trustworthy, passion. | Humility, openness, ambitious, curious, professional, demonstrate commitment. |
*PS: senior leaders. PE: emerging leaders.