Supporting quotes
| Theme | Subtheme | Quote |
| Impact of leadership | Communication | ‘I felt like a general in the first world war standing back sitting on a horse saying off you go, it'll be okay. You can put your head up and climb out that trench and run across that no man’s land. It'll be alright. And hands on heart not actually be 100% sure of what I'm saying, passing on is actually going to turn out kosher’. (Matron) |
| ‘There was no discussion. So while other members of my team were asked where they would prefer to work, and within the hospital, I was just told that this is what I was going to do. I had very little communication, my line manager did very little communication with me’. (Nurse) | ||
| Accuracy and consistency of information | ‘There was confusion about the masks, you know, whether we were the third of the mass or the FFP3 so in the end, someday, some nurses wore the surgical mask or some nurses wore the FFP 3 masks, you know, and someday some people wore the full the full surgical gown and other people didn't you know, that that’s, that makes things a bit more stressful because it’s like, you know, people were doing what they felt more comfortable in. And that will actually maybe…we should know what we're what we're safe in’. (Nurse) | |
| Providing support | ‘The organisation, it’s all been about supporting people on the front line or supporting people coming in, and hasn't been that much that has been geared to the people assigned to work at home …I feel a bit invisible’. (Nurse) | |
| Impact of decision making | ‘The communication wasn't great. There was rumours flying around left, right and centre before any of that actually happened. But I mean, I think that was a lot down to decisions not fully being made until, like, very last minute, I think our ward sisters were as honest with us as they could be’. (Nurse) | |
| ‘The most stressful time when there was a letter sent… saying nurses will be redeployed, with immediate effects, but then nothing happens for another sort of eight or 9 days after so, yeah, that was quite a tense period for everyone. For lots of my team, people I manage. Some were very fearful about where they'd go’. (Sister) | ||
| Impact of the delivery of care | Redeployment | ‘There was a big call to people to be deployed, but we had to ask for them to be able to come back and I think, and, you know, we were getting calls from people saying there was no work and that they had several nurses per patient and on some areas, and I think it would have been helpful for that to be made more explicit’. (Sister) |
| ‘Think maybe just for warning the nurses on the wards that it looked like they weren't going to be needed much longer. And they have to think about the fact they may soon be going back to their original role was what happened. They turned up to the ward one day and then we're told we don't need you anymore. And that was that’. (Sister) | ||
| ‘They didn't really think about you as a person when they decided to place you in ICU, they just saw your background’. (Nurse) | ||
| ‘I'm telling you honestly, I cannot do this again. I've done it once. I would, I wouldn't be able to do it again. I had to do it. I did it. But if I have to do it again, my God, it would be very, very challenging’. (Nurse) | ||
| ‘When I'm working from home, it’s like there’s more pressure; you should answer your email straightaway I, should deal with this right away… They sort of expect you to do more things and to do it very quickly. And to be always, you know, on top, so I can't leave my computer because at nine o'clock somebody emailed me emailing me already and they expect an answer’. (Nurse) | ||
| Teamwork | ‘The ward teams were so lovely and everybody just banded together and I'm just so proud to be part of that’. (Sister) | |
| ‘I just felt that the way I was treated my line manager, not one day from when I was redeployed, ever made contact with me to say, how are you doing? You know, is everything okay? Not once, never heard from her’. (Nurse) | ||
| ‘I felt like the team was not ready to accept us…I understand about that culture…it’s a culture inside [CLINICAL PLACE] that (…) nurse just felt you're better than the other nurses’. (Nurse) |