Nightingale Frontline session structure
| Time (min) | Activity |
| 5 | The client sets out the problem without interruptions. |
| 4 | When they have finished, the consultant summarises what they have heard without evaluation. The consultant then describes (briefly) their initial emotional/feeling response to the client’s situation without entering into a conversation. |
| 5 | The consultant asks clarifying questions to ensure their own understanding of the situation. |
| 15 | The consultant asks open questions that deepen the client’s description of what is going on. |
| 6 | The consultant develops their explanation of what is going on and ideas about behaving differently. The client listens, trying to notice how they are responding in terms of their thoughts and feelings. (The client might write these down). |
| 5 | The client summarise how they are thinking and feeling about the issue. If possible, the client says something about how they might now behave. |