Kirkpatrick level | Description |
Level 1 Reaction | Participants’ satisfaction with the learning experience, its organisation, presentation, content, teaching methods and quality of instruction |
Level 2A Change in attitudes | Changes in the attitudes or perceptions among participant groups towards leadership, management and/or administration |
Level 2B Change in knowledge or skills | For knowledge, this relates to the acquisition of concepts, procedures and principles; for skills, this relates to the acquisition of thinking/problem-solving, psychomotor and social skills |
Level 3A Behavioural change (self-reported) | Transfer of learning to the workplace and changes to professional practice, as noted by participants themselves |
Level 3B Behavioural change (observed) | Transfer of learning to the workplace and changes to professional practice, as noted by a third party or by promotions |
Level 4a Results (self-reported) | Organisational outcomes perceived by respondents and group effectiveness perceived by subordinates |
Level 4b Results (observed) | Tangible organisational outcomes, such as reduced costs, improved quality and safety, impact of projects |