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Abstract
Background Healthcare leadership and management impacts every patient journey and every staff experience. Good leadership results in positive outcomes. Kindness is an understudied and underused leadership strategy. The research questions addressed in this study are the following: (1) Does kindness in healthcare leadership and management currently meet the criteria of a mature concept?; (2) Using concept analysis methodology, can we develop our understanding of kindness within this context?
Methods A systematic search of the peer-reviewed literature was conducted to inform a concept evaluation, followed by a concept analysis. Search terms consisted of ‘leader*’ or ‘manage*’ and ‘kindness’; databases searched comprised MEDLINE, HMIC, SPP, APA PsycInfo and CINAHL. Data extraction and thematic analysis of the data were performed manually according to concept analysis principles.
Results The 10 papers included from the search suggested that within healthcare leadership and management, kindness is an ‘emerging’ rather than a ‘mature’ concept. Concept analysis demonstrated a cluster of recurring attributes, allowing a theoretical definition to be put forth.
Conclusions Despite being a commonly used lay term, kindness in the context of healthcare leadership and management is not yet a mature concept. Work developing this concept is needed to validate the proposed theoretical definition. Observational studies and systematic review of the grey literature are recommended.
- values
- patient experience
- medical leadership
- engagement
- behaviour
Data availability statement
All data relevant to the study are included in the article or uploaded as supplemental information.
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Data availability statement
All data relevant to the study are included in the article or uploaded as supplemental information.
Footnotes
X @RebeccaDyar
Contributors RD (guarantor), KM and AG contributed to the design of the study. RD and KM implemented the methodology. RD wrote the manuscript with input from KM. All authors reviewed the results of the study and commented on the manuscript.
Funding The authors have not declared a specific grant for this research from any funding agency in the public, commercial or not-for-profit sectors.
Competing interests None declared.
Provenance and peer review Not commissioned; externally peer reviewed.
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