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Ten minutes with Luis Machado, Department Manager for Eye Casualty, Nottingham University Hospitals NHS Trust, Nottingham, UK
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  1. Luis Machado,
  2. Michelle S Attzs
  1. Department of Ophthalmology, Nottingham University Hospitals NHS Trust, Nottingham, UK
  1. Correspondence to Miss Michelle S Attzs, Department of Ophthalmology, Nottingham University Hospitals NHS Trust, Nottingham NG7 2UH, UK; michelle.attzs{at}gmail.com

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Biography

Luis Machado is the Department Manager for the Eye Casualty at Nottingham University Hospitals NHS Trust. Luis obtained his Nursing degree in 2014, in his home country of Portugal. That same year, Luis made the decision to move to the UK, where he began his career as a staff nurse on an acute Hepato-Pancreato-Biliary surgical ward. In 2016, he commenced his first managerial role as Deputy Charge Nurse on a surgical admissions ward, and in 2017, wanting to further develop his leadership skills and take on a new challenge, he returned to his Hepato-Pancreato-Biliary roots, where he had started his career in the UK, as the Deputy Charge Nurse. No two days were the same in this role, and Luis thoroughly enjoyed the fast paced, challenging environment of such a specialised surgical unit.

COVID-19 has come at a time when Luis was 7 months into his current role in the ophthalmology department, a specialty in which he has no clinical background. Although this is not his first leadership and management role, he has led successful reorganisation and restructuring of the Eye Casualty clinical environment.

What are the key leadership messages you want to get out to the BMJ Leader readership?

Personally, the key message, with or without a pandemic, is communication. I believe it is important that staff are always aware of changes, as well as the reason behind them. This gives staff the opportunity to have ownership of those changes, and allow them to give feedback. Which leads me onto my next key message of motivation. Despite different clinical environments and different stressors of the job, it is important that my staff know that I am here to guide and support. It is imperative that I maintain a presence and stand with my staff, whether or not we are in a pandemic. Finally, it is important to be firm, but fair. Staff must always be aware that …

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