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70 Developing a clinician facing metric dashboard to foster self development and personal improvement in primary care
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  1. Tejal Patel,
  2. Paul Davis,
  3. Luke Faldon
  1. Babylon Healthcare Ltd, UK

Abstract

Aims Improving a clinician’s ability to review their performance, and providing the tools to grow is fundamental in enhancing professional development at any stage. Once clinicians complete training, that review ability diminishes. Clinical pressures can mean opportunities to review one’s practice is limited or subjective. Our aim was to use the technology driving our digital platform to provide clinicians with real-time data enabling them to have meaningful reflections and discussions.

Methods Working with data analysts we developed individual secure dashboards for clinicians to access information. This involved analysis across multiple metrics including patient ratings, coding, prescriptions, referral rates, notes audit scores, time in consultation and time taken to complete a consultation post patient interaction. A management tool was created to allow clinical leadership to confidentially access data to support clinicians during discussions and to help set development goals.

Results The dashboards have been released and we aim to monitor utilisation over the next 3 months. We plan to gather feedback at regular intervals including features clinicians feel would be helpful to them. Using a set of volunteers we can review the impact of direct intervention e.g. education and training courses, to see if a clinician sees improvements. Direct intervention to support clinicians can be monitored (with clinician consent) to see if teaching and training strategies work practically to help them.

Conclusions Clinicians should be involved in every step in this type of project and their feedback is key. This should be driven from the ground up and led by those who will use the tool to ensure that it reflects the workforce needs. We believe this level of personalised information and data will assist with self-management and development. Clinicians should use this for their own benefit and in no way should it be used by leadership as a means to monitor individuals directly.

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