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In 2013, a You-Tube clip of the Head of the Australian Army went viral. In the 3 minute video, the unblinking, fixed gaze and resolute words of Lieutenant General David Morrison left viewers in no doubt he would root out of the Army those who did not uphold its values of respect for others.1 He had been prompted to speak out by reports of degrading attitudes and behaviours to women and minorities within the army by fellow soldiers.
The good (or bad) news for leaders is that what leaders pay attention to matters. Leaders’ words and actions carry disproportionate weight, and so they need to consider very carefully what they say and what they do. In short, leadership matters: organisations, in health care and other industries, which are better led perform better. There is now consistent evidence linking better leadership and management to greater patient satisfaction, better outcomes (including mortality) and efficiency.2 The Care Quality Commission (the quality regulator for the National Health Service (NHS) in England) suggests the dimension underpinning all five dimensions on which providers are rated is ‘well led’.
The stand-out line …
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